Role Description
Responsibilities and expectations
Requirements:
Minimum 1–3 years of experience in front office operations, preferably in the hospitality industry. Candidates should have good communication, customer-handling, interpersonal, and coordination skills.
Responsibilities:
Handle guest check-ins and check-outs, manage reservations and enquiries, attend calls, assist guests with their requirements, maintain guest records, coordinate with housekeeping and other departments, handle guest concerns, and ensure smooth day-to-day front office operations.