Role Description
Responsibilities and expectations
Requirements:
Graduate with 3+ years of experience in CRM or customer relationship management. Good communication, customer-handling, problem-solving, and follow-up skills are required.
Responsibilities:
Manage customer relationships, handle enquiries and complaints, coordinate customer follow-ups, maintain CRM records, track leads and customer interactions, ensure timely communication, coordinate with internal teams, monitor customer satisfaction, prepare reports, and support customer retention activities.