Role Description
Responsibilities and expectations
Requirements:
Minimum 1 year of experience in front office operations, preferably in the hospitality industry. Good communication, customer handling, and interpersonal skills are required.
Responsibilities:
Handle guest check-ins and check-outs, manage reservations and enquiries, assist guests with their requirements, handle calls and front desk activities, maintain guest records, coordinate with housekeeping and other departments, resolve guest concerns, and ensure smooth front office operations.